Realtors: Why use Referral Marketing
17 August 2018
A new client thinks you are not doing enough to sell his home…
A prospect is irate because you have not returned a phone call fast enough…
A past client is offended because you have not been in touch for a while.
No matter how carefully you manage your prospect and client relationships, there are bound to be times when someone gets upset. It happens.
How do you deal with an upset Client or Prospect?
It is very important that you not allow yourself to get drawn in emotionally and become upset. Two angry people rarely accomplish much. Instead, use the following tips to resolve the situation:
An upset client or prospect is not an easy situation to deal with. But if you follow these simple strategies, you stand a good chance of getting the relationship back on solid ground.
Takeaway point: Do not allow an upset client or prospect to turn into a nasty confrontation. Always remain calm and professional.